Job Introduction
Job Title: Control Room Operator
Location: Leeds - LS7 3JB
Job Type: Permanent
Salary: £11.50 per hour
Work Pattern: 4 on 4 off
Job Type: Full Time
About FRG
At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.
If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.
Why FRG?
- Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
- Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
- Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
- Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.
Key Responsibilities:
• Communicating with colleagues and customers via telephone and email and responding to telephone and email queries in a timely manner.
• Work with Control Room Team to ensure clear, regular, and ongoing communication with regards to daily operations
• Monitoring the employee management system.
• Collate accurate reports on all events / incidents and provide these to the management team and customers.
• Complete appropriate paperwork whilst escalating issues in a timely manner where appropriate
• To liase with and support all departments across the business
• Effectively use FRG systems to complete daily operations
Requirements:
Have a full 5-year work / education history including addresses and landline contact details.
• Attention to detail
• The successful applicant will be punctual, reliable and be able to adopt a flexible approach and well presented.
• Excellent communication skills, both written and verbal
• A professional demeanour with sound judgement and integrity
Desirable
• Frontline SIA License
• Previous control room experience.
• Previous administration experience.
• Previous Customer Service experience
• Experience of working within the Security Industry is an advantage.
Hours Expected to Work
• Shifts are 06:00 – 18:00 on a 4 on 4 off rota
Equal Opportunity Employer:
FRG is an equal opportunity employer, promoting diversity and inclusion.
Connect with Us:
Follow us on LinkedIn at First Response Group for updates and insights into our work.
Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.
