Job Introduction
Job Title: Operations Support Manager
Location: Yorkshire
Job Type: Permanent – Full Time
Salary: £34,000 per annum + Overtime
Work Pattern:
Week 1 : Monday and Tuesday Night Wednesday, Thursday and Friday Off, Saturday and Sunday Days
Week 2 : Monday and Tuesday nights, Wednesday and Thursday off, Friday ,Saturday and Sunday nights
Week 3 : Monday, Tuesday, Wednesday and Thursday Nights Friday, Saturday and Sunday Off
About FRG
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
Key Responsibilities:
- To lead and develop security officers in the north region, carryout welfare visits, and ensure seamless service delivery whilst promoting our mission statement of Inclusion and Happiness both internally and externally
- To create a professional environment which enables our field-based colleagues and customers, to feel close to the FRG team wherever they are located
- Contribute towards operational service delivery across our northern portfolio, to a ensure safe and efficient operation
- Ensure that FRG’s Health and Safety culture is at the forefront of our people’s minds and also that our services are delivered safely and in line with legal and regulatory compliance
- Ensure that the whole team has an awareness of the companies SHEQ policies
- To coach the security officers to ensure that they are self-developing, providing the best level of service to our customers, following process and procedures, and working effectively as a team
- To ensure that all team members complete all mandatory induction and training materials in advance of agreed timescales
Requirements:
Essential:
- A flexible approach to the working week, ensuring the operational needs of the region are met
- prior experience managing/supervising others within a security operations role and the ability to demonstrate that you can improve the performance of individuals and teams
- Must have a SIA CCTV Licence
- the ability to work on own initiative and as part of a team
- proficient IT skills with an intermediate level of MS Office fundamentals
- excellent organisational skills
- the ability to contribute to team goals, and work calmly and efficiently under pressure
- to be adaptable, flexible, with a positive attitude
- to hold a valid SIA (SG or DS) Licence
- to hold a full UK driving licence
Benefits
- Employee Assistance Programme
- Referral
- Healthcare benefits
- Continuous professional development
- Holiday allowance of 5.6 weeks per year pro-rata
Additional Details
- Uniform is provided.
- Paid holiday allowance of 5.6 weeks per year pro-rata.
- Statutory Pension Scheme.
Equal Opportunity Employer:
FRG is an equal opportunity employer, promoting diversity and inclusion.
Connect with Us:
Follow us on LinkedIn at First Response Group for updates and insights into our work.
Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.
