Job Introduction
Job Title: Duty Manager
Location: London
About FRG
At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.
If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.
Why FRG?
- Dynamic Environment: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
- Innovative Solutions: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
- Professional Growth: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
- Industry Recognition: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.
Key Responsibilities:
- Fully conversant with all operational functions including Access control, CCTV, Detection and Alarm system, ensuring an effective monitoring and reporting function is maintained
- To have a full working knowledge & the ability to monitor all client security technologies, systems & procedures, supervising the operation of, & instructing on complex equipment in a safe and efficient manner, including but not limited to fire alarms, CCTV cameras, perimeter alarm systems & access and egress systems.
- Ensure there are sufficient officers to cover designated duties. Brief & debrief to ensure officers are fully conversant with their role, current issues & current SOPs’, maintaining good order & discipline throughout
- Ensure accurate rostering & forward planning of all direct reporting officers ensuring sufficient cover for holidays sickness & absences
- Monitoring & managing the appearance & behaviours of all security personnel, taking remedial action as appropriate and in line with company policies & procedures
- Be the first point of contact on shift for the Security function & any related queries.
- Resolve all queries utilising experience & knowledge & referring any complaints with Security practices to the Security management team
Requirements:
- Approachable demeanour and actively engages with their teams
- Ability to make tough decisions considering any risks to meet operational needs & the demands of the business
- Excellent time management, with the ability to prioritise against urgency and importance
- Proactive leadership skills with the ability to instil a culture of high performance and delivery
- Ability to contribute on strategic and tactical planning
- Understanding of Corporate and Major Events
- Must have a valid SIA Door Supervisor Licence.
- Must have a valid CCTV operator’s licence
Equal Opportunity Employer:
FRG is an equal opportunity employer, promoting diversity and inclusion.
Connect with Us:
Follow us on LinkedIn at First Response Group for updates and insights into our work.
Join FRG, where your skills make a difference in a workplace that values professionalism and innovation.
